All items sold by Grahams of Bath are guaranteed to be authentic, in new condition and inspected by careful quality control. In addition we offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered we will exchange them or give you a full refund for the items, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.
In the EU, you have the right to cancel all online purchase within seven working days. This seven-day “cooling off” period begins on the day when you receive your purchase. You can choose to cancel your order for any reason within this timeframe, even if you simply changed your mind. The seller must give you a refund within 30 days. This refund must include any shipping charges you paid to send the purchase from the seller to yourself.
18-day money back guarantee on all purchases
Grahams of Bath offer an extended 18 day refund period!!! UK returns must be received by Grahams of Bath within 18 days of receiving your order. Four days should be allowed for postage, so please ensure your item is posted within 14 days of receipt. If original delivery was made to an address outside the UK this is extended to 30 days. 10 days should be allowed for postage, so please ensure your item is posted within 20 days of receipt.
Please follow the procedure below so that we can refund your money as quickly as possible:
1. Along with your order, you will also receive a returns slip as part of your invoice. Please complete the returns slip.
2. Replace your unwanted order, including packaging and paperwork, in the same protective outer packaging that it came in (or other suitable protective outer packaging).
3. The address to return the unwanted order to is:
RETURNS, Grahams of Bath, 6 Londonderry Farm, Keynsham Road, Willsbridge, BS30 6EL, United Kingdom
4. Please return your unwanted order using Royal Mail Recorded delivery (we will refund you this amount).
5. Upon receipt we will inspect the item(s). We will refund the full purchase price plus the cost of returning the item (we will refund up to the original postage cost).
6. The item(s) must be returned in the same condition as sent, in the original box, with all original paperwork (e.g. warranties and tags) which must also be in same condition. Items that show signs of wear or are damaged in any way (such as mark or blemishes) cannot be accepted for return. Damaged goods due to customer's negligence cannot be accepted for return.
This does not affect your statutory rights.